FAQ


Quotemyshipment

Most auto transport companies offer this service, which especially suits those for whom time is a constraint. The cost of this service will vary depending on your desired delivery goal and the shipping distance. You can call your chosen company’s representative for more information to check if such a service suits your specific needs and time schedule. However, since this service is usually not guaranteed, you should not use it for critical delivery schedules.

In case an email quote has been sent to you, you can use the online order link given in it. Alternately, you can use our contact form or call us at 855 455 4625, where our customer service representative will book your order and give you a customer ID, which should be quoted in all future communications.

Keeping the customer preference in mind, many auto transport companies no longer charge a deposit or ask for down payment until they have dispatched your vehicle for transport.

Typically, you will need to pay your deposit once a car carrier has been assigned for your vehicle pickup. You can pay your deposits in one of the three ways. The first method is to use a check by fax or phone system. Apart from being an easy mode of payment, this method is convenient too. You can even get some discounts offered by a few companies in case you use an electronic check. Other common payment methods include credit or debit cards.

Out of the total shipping cost, the remaining balance will be paid to the driver on delivery. This is called “cash on delivery” or COD. Each auto carrier is likely to ask for some type of certified funds – money order, cashier’s checks, or cash, which are the acceptable modes of payment.

A pick-up that you have scheduled at a place and time, which is done instantaneously by a local tow company acting as our terminal, is called an immediate pick-up. A flatbed tow truck will be used by this company to pick-up your vehicle. It will then be kept at the local terminal until a long distance truck is scheduled to move it to its predetermined destination. This service has many advantages, especially in cases where customers:

1. want to keep their car until they are ready to leave town.
2. need to have their vehicle picked-up at a specific time that matches their convenience.
3. after having bought a vehicle don’t want the previous owner to possess it any longer.

Usually, drivers work every day during the period they are away from their homes. So, irrespective of whether it is the weekend or a holiday, your driver will work if he is away from home. However, drivers tend to take time off during a holiday or weekend if they are in their hometown.

The general answer is NO. If you put some lightweight objects (less than 100 lbs in the trunk), which is out of sight, the driver may not reject it. However, since car carriers are not allowed to transport household goods by the Department of Transportation, it’s advisable not to pack personal items in your car. Since moving companies pay tariffs to the government for hauling household goods, they must have a different operating authority to move household goods. For moving household items, auto transporters are not vested with the proper operating authority.

Again, your personal items won’t be covered by the trucks insurance. Moreover, before shipping, the driver will not inventory your vehicle. So, anything left inside your vehicle will be completely at your own risk. Therefore, it’s best not to load your vehicle with personal items.

We recommend you to schedule your move 5-10 days ahead of the ready date. This will help in ensuring that your vehicle is moved within the stipulated time frame that best meets your shipping plan. Traditionally, a truck is assigned and sent to pick up the vehicle for a competitively priced order within 1 to 7 days from the ready date. With advanced notice, chances of hitting the first available date become greater for the dispatchers to make their pick-up.

In case your vehicle is available for pick-up right now, there’s no need to worry. You can consult the dispatchers to schedule a pick-up for your vehicle for a date that’s as close as possible to your preferred targeted shipping date. Though it helps to place your 5 to 10 days in advance before your ready date, it’s not absolutely necessary. About 50% of people who place auto shipping orders do so with a first available date for pick-up for the same day or the next day.

Two major factors determine the timeframe for transporting your vehicle. Firstly, the distance between the pick-up spot and destination of delivery will determine the time taken for the job. The driver will take more time to deliver the vehicle if the distance between these two spots is long. Secondly, the number of stops made by the driver will also play an important role in the delivery time. Delays due to unexpected weather, traffic jams and unsuitable road conditions, as well as rare mechanical problems can also happen. The drivers also have to abide by the many Federal and State regulations that restrict the amount of their driving on a daily and weekly basis. Moreover, doing truck safety inspections on a daily basis and routine maintenance, as and when needed, can also add time to the delivery.

On average, 1 to 3 days are taken for a delivery of up to 500 miles, while 1,000 miles require 2 to 5 days. 4 to 8 days are needed for 2,000 miles while 7 to 14 days (or an average of 10 days) are the norm for coast to coast delivery. However, these are just estimated timeframes and can vary. Your dispatchers will provide you with an accurate delivery date as they make the truck assignment.
You should also keep in mind that delivery times and pick-up dates are not guaranteed. However, you can pay an additional cost to get guaranteed and immediate pick-ups in case they are available.

It’s a complicated procedure to quote a competitive price. Various factors like the size of the vehicle, operating conditions, the desired level of service, and difficulty in reaching the destination or origin for transporting your vehicle determine the pricing. Thus, all these factors are considered before a competitive transportation quote is established. Auto transporters also ensure that they have budgeted enough money for the move in order to get the truck paid competitively. However, you should not be overcharged or undercharged for your move. While paying more than what’s necessary is not wise, not paying enough may make your vehicle prone to damage or the time taken for the delivery may extend beyond what you have been promised.

You can get several shipping quotes from well established companies to compare the prices and select the most competitive one for shipping your vehicle. Remember that if a truck with an open space has two or more vehicles in the same route to be picked up, the dispatchers will be more likely to assign the vehicle to a customer who pays the highest price. This will help the truck make the most money with that available spot. Since drivers and dispatchers are usually commissioned, they want to generate the most revenue as is possible for their truck. Thus, in a busy season, the underpriced freight is often left behind as the best priced ones get chosen from the large selection of vehicles.

Most transportation companies send an email to their customers with all updates pertaining to their order. So, you will get an email notification once your vehicle has been assigned to a truck. This email will also mention the estimated pick-up date. In case it’s past the estimated pick-up date and you are yet to receive an email making the notification about your vehicle being picked-up, you should call the customer service department to confirm the status.

You can ship a wide range of vehicles internationally, some of which are cars, motorcycles, and trucks. Some companies also offer services for the transportation of specialty units such as RVs, trailers, construction vehicles, buses, etc.
We have many ocean carriers listed with us to give you the best rates possible to all main ports across the world. Apart from offering domestic trucking services, companies listed with us also offer competitive quotes for door-to-port shipping from the USA to almost anywhere.

Additional costs can include:

1. Duties
2. Taxes
3. Custom Clearance Charges
4. Marine Insurance
5. In-operative vehicle handling fees, and
6. Port Handling fees

Please make sure you are aware of all the charges involved with an international shipment. These costs are generally charged in addition to the shipping quote.

To make sure that the customer is committed to a lone auto transport company, some companies require a deposit.  Customers who shy away from making a solid commitment may find their vehicle being posted to the load boards for more than once.  For auto transport drivers, such multiple postings make the load look unreliable. In case a vehicle is posted multiple times in such manner, it may be passed over by the dispatchers.

Once your order is listed by the Transport Specialist, your transport is assigned to a Customer Service Representative (CSR) immediately. Next, an email will be sent to you mentioning who your CSR is and their working hours. Your CSR will also call you to make an introduction and review your transport requirements. The Dispatch Department and the CSR will work with each other to ensure the timely pickup and delivery of your vehicle. You will stay informed about the position of your move via email notifications. Your CSR will be available to you for updates, recent status, or for any questions that you wish to ask.

Once you have placed your order and submitted all paperwork, the transport of your vehicle will be scheduled depending on the available date that you provide. Once a truck has been assigned, an email will be sent that will mention the estimated pickup date and time. Companies listed with us also instruct their drivers to ring up the customer 12-24 hours prior to the delivery or pick up to set up a more precise anticipated time of arrival and to adhere to specific directions, if any. When the driver picks up your vehicle, he will use a Bill of Lading to carry out a detailed inspection of your vehicle. Next, this Bill of Lading will be signed by the driver as well as by the person who is in charge of releasing the vehicle, and a copy will be left at the pickup point of the vehicle. On delivery of the vehicle, the same Bill of Lading will be presented so that the vehicle can be inspected once more before it’s finally released.  So, customers should be sure to note any exceptions to these conditions of their vehicle at the time of delivery.

During the whole shipping process, your Transport Specialist will try to keep you well informed. Companies listed with us also instruct their drivers to ring up the customer 12-24 hours prior to the delivery or pick up to set up a more precise anticipated time of arrival and to adhere to specific directions, if any. Thus, you can schedule your delivery or pickup by speaking with the driver and don’t need to hang around your home endlessly or take time off work. However, in case you can’t take possession of or release your vehicle, you may choose anyone else on your behalf to do this job. Just make sure to supply your auto transport service provider with the proper information for contacting this person assigned the job in lieu of you in such a situation.

Vehicles moved in Open Carriers are exposed to road conditions and inclement weather, while those moved in Enclosed Carriers are saved from such elements as the latter are covered. Custom, exotic or autos that are prized possessions should be moved in enclosed carriers as are all motorcycles.

Once you have placed your order and submitted all paperwork, the transport of your vehicle will be scheduled depending on the available date that you provide. Once a truck has been assigned, an email will be sent that will mention the estimated pickup date and time. Companies listed with us also instruct their drivers to ring up the customer 12-24 hours prior to the delivery or pick up to set up a more precise anticipated time of arrival and to adhere to specific directions, if any. When the driver picks up your vehicle, he will use a Bill of Lading to carry out a detailed inspection of your vehicle. Next, this Bill of Lading will be signed by the driver as well as by the person who is in charge of releasing the vehicle, and a copy will be left at the pickup point of the vehicle. On delivery of the vehicle, the same Bill of Lading will be presented so that the vehicle can be inspected once more before it’s finally released.  So, customers should be sure to note any exceptions to these conditions of their vehicle at the time of delivery.

Many reasons exist for it. Though the pickup and delivery of your vehicle is most likely to happen on these dates, provisions should be made for unforeseen circumstances, which can include traffic delays, weather issues, or mechanical factors. Luckily, most drivers tend to leave a fair amount of leeway in their schedule of pickup and delivery dates to make room for any slight delays.

Yes. All carriers listed with us have active insurance on file. In case any negligence happens on the driver’s part, this will cover your vehicle. Cases of equipment failure, unloading or loading mishaps etc are also covered under such insurance. However, matters that fall outside the driver’s liability are not covered. This may include acts of nature, objects thrown from the road, etc. Therefore, we recommend you to carry all-inclusive insurance on your vehicle during the transport so that you have coverage against incidences that fall outside the purview of the driver’s policy. If you are shipping a luxury, classic, or exotic vehicle, we strongly recommend you to order for an enclosed transport so that your vehicle is not exposed to the elements and damaged by these probable events.

Your vehicle will be picked up from a spot that’s as close as possible to your home. In some cases, transport companies may ask you to meet their truck at a mutually appealing location like a large parking lot or a supermarket. This is mainly due to the large size of the trucks, which makes them unable of being maneuvered under low bridges, through many streets, and under branches and wires.

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